After-sales Service

  • Special offer does not provide return service.
  • One generation cooperation, no return and exchange service provided.
  • Only Original products. When ensuring product quality issues, please organize the list of returned products every month, provide product photos and corresponding customer complaints, and our platform will contact the supplier once to confirm the quality problems.
  • Manufacturer Defect Claim:

    Any claim for defective merchandise must be made within 7 days from the date of receiving the order. After 7 days, there’s no service agreement.
    Photographic proof is required to claim defective/damaged merchandise with a copy of an invoice. Please email to: service@okyoo.com.
    OKYOO reserves the right to determine whether an item will be entirely replaced or to issue replacement part(s) to correct the defect.
    If an item is deemed to contain a manufacturer defect, OKYOO will ship a new item or replacement part at no charge. However, all original shipping costs will remain the responsibility of the buyer and are non-refundable.
    All original shipping costs are the responsibility of the buyer, non-refundable.
    Freight Claim:

    Any freight claim must be made within 7 days from the date of receiving the order. After 7 days, there’s no service agreement.
    Photographic proof is required to claim freight with a copy of an invoice. Please email to: service@okyoo.com.
    All original shipping costs are the responsibility of the buyer, non-refundable (unless reimbursed by the carrier).
    If there’s freight damage shipping on OKYOO’s account,
    A replacement is only available at no cost to the buyer when proper notations are made to the Bill of Lading/ Proof of Delivery Form.
    If merchandise is delivered without inspection of damages prior to signing the Bill of Lading (where notations are to be made), the buyer will be responsible for purchasing the replacement. When the claim is approved and paid by the carrier, buyer will be refunded.